Terms & Conditions
Last Updated: January 2025
Welcome to RGB Room Hub. These Terms and Conditions ("Terms") govern your use of our website rgbroomhub.com and the purchase of RGB lighting products from us. By accessing our website or placing an order, you agree to be bound by these Terms.
1. Company Information
RGB Room Hub is a registered business operating in the United Kingdom:
Company Name: RGB Room Hub
Company Registration Number: 63248119
Registered Address: 795 Helen Greens Hunterview, TF4 2NU, United Kingdom
Contact Email: info@rgbroomhub.com
Contact Phone: +443291874323
2. Acceptance of Terms
By using our website, creating an account, or purchasing products from RGB Room Hub, you confirm that:
- You are at least 18 years of age or have parental/guardian consent
- You have the legal capacity to enter into binding contracts
- You will use the website in compliance with all applicable laws
- All information you provide is accurate and complete
- You accept these Terms and our Privacy Policy
3. Product Information and Availability
3.1 Product Descriptions
We strive to provide accurate product descriptions, specifications, and images. However:
- Colors may vary slightly due to monitor display settings
- Product specifications may be updated by manufacturers without notice
- We reserve the right to correct errors in product information
- Product packaging may vary from images shown
3.2 Availability
All products are subject to availability. We reserve the right to:
- Limit quantities available for purchase
- Discontinue products at any time
- Refuse or cancel orders if products are unavailable
- Substitute products with equivalent alternatives (with your consent)
If we cannot fulfill your order, we will notify you promptly and provide a full refund.
3.3 Pricing
All prices are displayed in British Pounds (£ GBP) and include VAT where applicable. We reserve the right to:
- Change prices at any time without prior notice
- Correct pricing errors on our website
- Cancel orders placed at incorrect prices
The price charged will be the price displayed at the time you complete your order, except in cases of obvious pricing errors.
4. Ordering and Payment
4.1 Order Process
When you place an order through our website:
- You make an offer to purchase products at the stated price
- We send an order confirmation email acknowledging receipt of your order
- A binding contract is formed when we dispatch your order
- We reserve the right to refuse or cancel any order before dispatch
4.2 Payment Methods
We accept the following payment methods:
- Credit and debit cards (Visa, Mastercard, American Express)
- PayPal and other digital payment services
- Bank transfers for large orders (contact us for details)
Payment is processed securely through PCI-compliant payment providers. We do not store your complete payment card information.
4.3 Payment Security
Your payment information is encrypted and processed securely. We use industry-standard SSL/TLS encryption to protect your data during transmission. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities conducted through your account
- Notifying us immediately of any unauthorized account access
5. Shipping and Delivery
5.1 Shipping Areas
We currently ship to addresses within the United Kingdom. International shipping may be available for certain products—please contact us for details.
5.2 Delivery Times
Estimated delivery times are:
- Standard Delivery: 3-5 business days
- Express Delivery: 1-2 business days
- Free Shipping: Available on orders over £50 (standard delivery)
Delivery times are estimates and not guaranteed. Delays may occur due to courier issues, weather conditions, or other circumstances beyond our control.
5.3 Shipping Costs
Shipping costs are calculated based on order value, delivery speed, and destination. Costs are displayed at checkout before you complete your purchase.
5.4 Delivery Responsibilities
You are responsible for:
- Providing accurate and complete delivery information
- Being available to receive deliveries
- Arranging redelivery if you miss a delivery attempt
- Inspecting packages upon receipt for damage
Risk of loss and title pass to you upon delivery to the shipping address.
6. Returns and Refunds
Please refer to our separate Refund Policy for detailed information about returns, refunds, and cancellations. Key points include:
- 30-day return period for most products
- Products must be unused and in original packaging
- Defective products covered by warranty
- Return shipping costs depend on the reason for return
7. Product Warranties
7.1 Manufacturer Warranties
All RGB lighting products come with manufacturer warranties covering defects in materials and workmanship:
- LED strips, bulbs, and light bars: 2-year warranty
- Control systems and accessories: 1-year warranty
- Custom neon signs: 1-year warranty
7.2 Warranty Claims
To make a warranty claim:
- Contact us within the warranty period
- Provide proof of purchase and description of the defect
- Return the defective product if requested
We will repair, replace, or refund defective products at our discretion.
7.3 Warranty Exclusions
Warranties do not cover:
- Normal wear and tear
- Damage from misuse, abuse, or improper installation
- Unauthorized modifications or repairs
- Products used in commercial applications (unless specified)
- Damage from power surges or electrical issues
8. Limitation of Liability
To the maximum extent permitted by law:
- Our total liability for any claim shall not exceed the amount you paid for the product
- We are not liable for indirect, incidental, or consequential damages
- We are not liable for damages resulting from improper installation or use
- We are not liable for compatibility issues with third-party devices
- We are not liable for data loss or security breaches beyond our control
Nothing in these Terms excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
9. Intellectual Property
9.1 Our Content
All content on our website, including text, images, logos, graphics, designs, and software, is the property of RGB Room Hub or our licensors and is protected by copyright, trademark, and other intellectual property laws.
9.2 Permitted Use
You may:
- View and download content for personal, non-commercial use
- Print single copies of pages for personal reference
9.3 Prohibited Use
You may not:
- Reproduce, distribute, or display our content for commercial purposes
- Modify, reverse engineer, or create derivative works
- Remove copyright notices or proprietary markings
- Use our trademarks without written permission
10. User Accounts
10.1 Account Creation
Creating an account allows you to:
- Track orders and view order history
- Save delivery addresses and payment methods
- Receive exclusive offers and promotions
- Manage newsletter subscriptions
10.2 Account Responsibilities
You are responsible for:
- Maintaining the confidentiality of your password
- All activities that occur under your account
- Keeping your account information current and accurate
- Notifying us immediately of any security breaches
10.3 Account Termination
We reserve the right to suspend or terminate accounts that:
- Violate these Terms
- Engage in fraudulent activity
- Abuse our services or harass our staff
- Remain inactive for extended periods
11. Prohibited Activities
You agree not to:
- Use our website for any unlawful purpose
- Transmit viruses, malware, or harmful code
- Attempt to gain unauthorized access to our systems
- Interfere with other users' access to the website
- Scrape, crawl, or extract data using automated means
- Post false, misleading, or defamatory content
- Impersonate any person or entity
- Engage in any activity that damages our reputation
12. Third-Party Links and Services
Our website may contain links to third-party websites and services. We are not responsible for:
- The content or accuracy of third-party sites
- Privacy practices of external websites
- Products or services offered by third parties
- Transactions conducted with third-party providers
Your interactions with third parties are solely between you and the third party.
13. Indemnification
You agree to indemnify and hold harmless RGB Room Hub, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
- Your violation of these Terms
- Your use of our products or services
- Your violation of any third-party rights
- Any unauthorized use of your account
14. Force Majeure
We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including:
- Natural disasters, extreme weather events
- War, terrorism, civil unrest
- Pandemics or public health emergencies
- Government actions or regulations
- Utility failures or telecommunications outages
- Strikes or labor disputes
- Supplier or shipping carrier delays
15. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website with a new "Last Updated" date. Material changes will be communicated via:
- Email notification to registered users
- Prominent notice on our website
Your continued use of our website after changes constitutes acceptance of the modified Terms. If you do not agree with the changes, you should discontinue using our services.
16. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Dispute Resolution
If you have a complaint or dispute, please contact us first at info@rgbroomhub.com. We are committed to resolving issues amicably. If we cannot resolve the matter, you may:
- Pursue resolution through the UK Alternative Dispute Resolution (ADR) scheme
- Lodge a complaint with the UK Trading Standards
- Seek legal remedies through the courts
18. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.
19. Entire Agreement
These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and RGB Room Hub regarding your use of our website and purchase of products. These Terms supersede any prior agreements or understandings.
20. Contact Information
For questions about these Terms or any other matter, please contact us:
RGB Room Hub
795 Helen Greens Hunterview
TF4 2NU
United Kingdom
Email: info@rgbroomhub.com
Phone: +443291874323
Company Registration Number: 63248119